An entrepreneurial and innovative HEI exploits the opportunities of its digital capacity for inclusive and sustainable innovation and entrepreneurship through communication, collaboration and networking.  Digital transformation creates possibilities for a much wider impact on the HEI, its staff, students and the stakeholder community. Therefore, an important part of making use of digital capacity is to ensure that the vision for digital transformation, set out in the strategy takes into account the wider environment and the full range of opportunities presented. This vision should be supported by digital leadership, a term that describes the strategic mindset that leverages the digital capabilities of the HEI, to improve what it does internally, to anticipate future changes and to identify the opportunities for engagement with the external environment.

To maximise the use of the HEI’s digital capacity there is a need for active communication. An HEI should take a coordinated approach to its digital communication, encompassing:

• Outreach and engagement, including internal and external stakeholders at local, national and international levels
• Knowledge exchange, networking and collaboration
• Marketing and promotion
• Consultation, for example with local employers

To enact this, institutions should consider how to incentivise and enhance both staff and students’ digital productivity and how to build their capacity to communicate effectively through digital media. There should be institutional guidelines and common practices which promote the use of social media platforms and ensure continued usefulness and relevance of the institution’s digital presence. In order to support digital communication, HEIs should incentivise staff and students to engage in activities through recognition and rewards.

Finally, in recognition of the dynamic digital environment in which we live and work, monitoring and assessment should provide information to understand the continued usefulness and relevance of the HEI’s digital presence for the society and citizens in its regional, national and international outreach.